Privacy Policy

1. Information We Collect

• Account Information: Name, email address, billing details.
• Website Diagnostics: PHP version, plugin versions, WordPress logs, error traces.
• Usage Data: IP address, browser type, pages visited, and interaction logs.

2. How We Use Your Information

• To provide and maintain the My WP Care service.
• To diagnose plugin issues and optimize performance.
• To process billing and respond to support inquiries.
• To send occasional service updates or legal notifications.

3. Data Sharing and Disclosure

• We do not sell or rent your personal data.
• We may share data with trusted third parties such as payment processors (e.g., Stripe) and hosting partners for service delivery only.
• We may disclose information if legally required to do so.

4. Data Security

• All data is encrypted in transit (HTTPS).
• We follow industry-standard practices for securing application and server infrastructure.
• Access to diagnostic and personal data is restricted to authorized personnel only.

5. Your Rights

You may request to view, update, or delete your personal data by contacting [email protected].

6. Data Retention

• Account data is retained for the duration of your subscription and up to 90 days after cancellation.
• Diagnostic logs are retained for no longer than 30 days unless required for ongoing technical investigations.

7. International Data Transfers

Our service is operated in the United States. If you access it from outside the U.S., you consent to the transfer and processing of your data in the U.S.

8. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified via dashboard or email at least one month prior to changes.

9. Contact

For any questions about this Privacy Policy or your data, contact us at: [email protected].